1. Scope
This policy applies to the Ruiyang Machinery product website and its inquiry forms. The website supports B2B equipment enquiries; it does not provide online payment, a shopping cart or member purchasing.
2. Information we collect
We collect only the information needed to understand and respond to an equipment enquiry.
- Your name, country, company and any email address, telephone number or WhatsApp number you choose to provide;
- The product you plan to manufacture, required capacity, equipment preference, packaging or automation requirements, and your message;
- The current page, language, referrer and UTM parameters used to identify the enquiry source;
- The privacy policy version, affirmative consent status and consent time.
3. How we use the information
We use the information to respond to the enquiry, clarify production requirements, discuss equipment selection or a production-line proposal, retain necessary follow-up records, and protect the form and website. We do not sell personal information.
4. Retention
Enquiry information is kept only as long as needed for business follow-up, agreed work and applicable compliance requirements. If inquiry attachments are enabled later, their default retention period will be 180 days; an administrator may extend it for a completed enquiry when necessary. We do not backfill consent for historical enquiries.
5. Service providers and external services
Information may be handled by authorised personnel or service providers only where necessary to operate the website, communicate with you or follow up the enquiry. If you follow a link to WhatsApp or another external service, that service applies its own privacy terms. Outbound email delivery is not currently configured.
6. Your choices and contact
You may request access to, correction of or deletion of information you submitted. Contact Manager Ma by telephone or WhatsApp at +86 153 0302 4055. No company email address is displayed because one has not yet been formally configured.
7. Policy updates
If our handling practices change materially, we will update the version and effective date on this page. A new policy version will never be used to fabricate consent for an earlier enquiry.